Request Personal Data

You can request your personal data after login. Or simply clicking the live-chat button at the right bottom.
Please write what you would like to change in the chat window.

TERMS & CONDITIONS

Auction begins from 11am, 11 December to 11am, 13 December 2024 (HKT)| from 10pm, 10 November to 10pm, 12 December 2024 (EST).
Registration must be made through DDT Store.
Bidders must fill out all information correctly. Payment method and shipping address cannot be modified after submission. DDT Store will not be responsible for any loss or wrong delivery due to incorrect information provided by entrants.
Bidders will receive an EMAIL ACKNOWLEDGMENT after deposit payment. This email acknowledgment is only a confirmation of the deposit and does not guarantee the winning of a bid.
No cancellations and modifications are accepted once the auction entry is confirmed.
Entries are not transferable.
A credit card pre-authorization for deposit payment is required to enter the auction. The credit card pre-authorization is to reserve the eligibility to bid the products. The credit is held by the cardholder’s financial institution. No transaction will be made until you win any bid.
With credit card pre-authorization, a payment of HKD3,000 (USD382.17) is held in order to enter the auction. Please notify your financial institution in advance to ensure sufficient credit to enter the draw.
Credit card pre-authorization will be cancelled in case of an unsuccessful bid, with the fund to be released back to the cardholder automatically. The exact time for refund varies with each financial institution’s policy.
Bidding increment is HKD500 or above.
Winning bidders will receive a notification email to confirm the bid, with the instructions to settle the balance and shipping fee.
If the payment cannot be completed due to any reasons, the right to purchase the item will be given to next highest bidder.
Upon successful bid, return of the item, cancellation of the bid, and refund after the payment are not accepted. Please make sure that there are no errors in your order before entering the auction.
The price does not include taxes. International orders may be subject to additional local taxes, import duties or other local requirements. Unless exempted by law, the customers will be required to pay the necessary taxes for customs clearance, otherwise the shipment will be returned to the origin without any compensation.
100% of the proceeds will be donated to Ocean Park.
DDT Store reserves the right to take any action against resale activities, including, but not limited to, restrict purchases, cancel orders, and/or suspend or close the customer’s account.
The auction may be subject to changes without advance notice.
All products have been inspected and undergone quality control. Any minor variations or imperfections are up to our acceptable level of quality variance, and not qualified for exchange or refund.
Packaging is for protection only. Dents or scratches on the packaging box surface caused by delivery are not included in the Return & Refund policy.
In case of any dispute, DDT Store reserves the right of final decision.