Please refer to our informative FAQ for details, or feel free to email us at email@example.com. Our working days: Monday to Friday (excluding Saturday, Sunday & Public Holidays). Our Customer Service Team will be happy to assist you.
Step 1: Click on “Login” at the top right hand corner of any page, and select "Create an Account". Step 2: Fill in your details as requested. Step 3: Click “Create Account".
It's that simple! Membership registration should now be complete, and you should receive a confirmation email at your registered address. Members may click on “Login” at the top right corner of the website to enter their member information and shop with member privileges.
DDT Store's teams will give you a delivery notice by email with shipping details to your assigned email address. Your products will be sent out within 14 working days after your order is placed. (Note: Pre-order items will be sent out after a specific period.) We will try our best to ensure on-time delivery but it is not guaranteed.
Shipment will be handled by a third party. You may refer to the tracking number in the delivery notification email and check the status of your shipment by visiting the courier service's official website.
Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may contact you to update the delivery information, which may cause delay in the delivery. Delay may also occur as a result of pending payment verifications or customs clearance.
Your local customs office may require additional documents and time to clear your package, which may take longer time to deliver your item.
TERMS & CONDITIONS
Draw registration begins from 11am, 5 October to 12pm, 9 October 2023 (HKT)| from 11pm, 4 October to 12am, 9 October 2023 (EDT). Registration to the draw outside this period is not accepted.
Registration must be made through DDT Store.
Registration is limited to 1 item per entry. Multiple entries for the same item under the same name, email address or shipping information will be deemed invalid, and result in entry disqualification.
Draw entrants must fill out all information correctly. Payment method and shipping address cannot be modified after submission. DDT Store will not be responsible for any loss or wrong delivery due to incorrect information provided by entrants.
Draw entrants will receive an EMAIL ACKNOWLEDGMENT once entering the draw. This email acknowledgment is only a confirmation of the draw entry and does not constitute an acceptance of your order.
No cancellations and modifications are accepted once the draw entry is confirmed.
Entries are not transferable.
A credit card pre-authorization is required to enter the draw. The credit card pre-authorization is to reserve the eligibility to purchase the product. The credit is held by the cardholder’s financial institution. No transaction will be made until the draw is successful.
With credit card pre-authorization, a deposit payment of HKD51,025 (USD6,500) is held in order to enter the draw. Please notify your financial institution in advance to ensure sufficient credit to enter the draw.
Credit card pre-authorization will expire in case of an unsuccessful draw, with the fund to be released back to the cardholder automatically. The exact time for refund varies with each financial institution’s policy.
Successful entrants will receive a notification email to confirm the order, with the held credit automatically charged.
If the payment cannot be completed due to any reasons, the right to purchase the item will be randomly given to a new entrant.
Upon successful draw, each entrant can only purchase one piece of the selected item.
Return of the item, cancellation of the order, and refund after the payment are not accepted. Please make sure that there are no errors in your order before entering the draw.
The price does not include taxes. International orders may be subject to additional local taxes, import duties or other local requirements. Unless exempted by law, the purchaser will be required to pay the necessary taxes for customs clearance, otherwise the shipment will be returned to the origin without any compensation.
DDT Store reserves the right to take any action against resale activities, including, but not limited to, restrict purchases, cancel orders, and/or suspend or close the entrant’s account.
The draw may be subject to changes without advance notice.
All products have been inspected and undergone quality control. Any minor variations or imperfections are up to our acceptable level of quality variance, and not qualified for exchange or refund.
Packaging is for protection only. Dents or scratches on the packaging box surface caused by delivery are not included in the Return & Refund policy.
In case of any dispute, DDT Store reserves the right of final decision.